Welcome to The Tohfa House, an online personalised gifting brand operated by ASquare (“we”, “us”, “our”).
By accessing or using our website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website.
- About Us
Legal/Business Name: ASquare
Brand: The Tohfa House
Address:
Near Light House, Behind Sanjeevani Hospital
Post Office – Leheriasarai
846001, Bihar, India
Phone/WhatsApp: 7004536220
Email: support@thetohfahouse.com
The Tohfa House primarily offers personalised and customised gifting products.
- Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent purposes
Provide false or misleading information
Attempt to interfere with the website’s operation or security
Attempt to gain unauthorised access to any part of the website
Copy, reproduce or commercially exploit our website content without permission
Use another person’s information without authorisation
We reserve the right to restrict or terminate access where misuse, fraud or unlawful activity is reasonably suspected.
- Products and Personalisation
Many products sold by The Tohfa House are personalised or made according to customer instructions.
Product images are provided for representation purposes. Because personalised products may be individually produced, there may be minor differences in colour, placement, finish or appearance.
Customers are responsible for providing accurate:
Names
Messages
Dates
Spelling
Personalisation instructions
Photographs
Reference images
Other information supplied for customisation
We may contact customers through WhatsApp if additional information is required to complete an order.
- Customer-Supplied Content
If you provide photographs, artwork, logos, text or other material for personalisation, you confirm that you have the necessary rights or permission to provide and use that material.
You must not provide content that:
Infringes another person’s intellectual-property rights
Is unlawful
Is fraudulent
Is abusive or threatening
Contains illegal or prohibited material
We reserve the right to refuse a personalisation request where the requested content cannot reasonably or lawfully be fulfilled.
- Product Pricing
All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.
Prices may change from time to time.
The applicable price at the time an order is placed will normally apply to that order, subject to correction of genuine pricing or technical errors.
Additional charges, such as gift wrapping or applicable shipping charges, will be displayed where applicable.
- Orders
When you place an order, you are making a request to purchase the selected products.
An order may be subject to verification before processing.
We reserve the right to cancel an order in circumstances including:
Product unavailability
Incorrect or clearly erroneous pricing
Incomplete or incorrect customer information
Suspected fraudulent activity
Inability to obtain required personalisation information
Circumstances beyond our reasonable control
If we cancel an order for a reason attributable to us after payment has been received, an appropriate refund will be provided.
- Order Cancellation
Customers may request cancellation within 24–48 hours of placing an order, provided that personalisation or production has not already started.
Once personalisation or production has started, cancellation of personalised/custom-made products may not be available.
If an order has already been dispatched, cancellation through the website may no longer be possible.
Please refer to our Return, Refund & Cancellation Policy for complete details.
- Personalised Products
Because personalised products are made specifically for the customer, correctly produced personalised products generally cannot be returned simply because the customer:
Changes their mind
No longer wants the product
Entered incorrect personalisation information
Provided incorrect spelling or dates
Changed their personal preferences after production
This does not limit applicable consumer rights regarding defective, damaged, incorrect or incorrectly fulfilled products.
- Payment
We may offer multiple payment methods through third-party payment providers.
Available payment methods may include online payments and, where enabled, Cash on Delivery or partial-COD options.
Where partial COD is available, the customer may be required to pay 30% of the order amount upfront, with the remaining 70% payable at delivery.
The availability, calculation and conditions of partial COD are subject to the payment/shipping services configured for the website.
Payment transactions may be subject to the terms and policies of the applicable payment provider.
- Shipping and Delivery
We currently intend to offer delivery across India.
Orders of ₹799 or above qualify for free standard shipping, subject to the applicable shipping terms.
Our estimated delivery period is generally 3–7 days, although actual delivery time may vary depending on destination, courier availability, product preparation, personalisation requirements, weather, holidays and other circumstances.
Shipping services may be fulfilled through Shiprocket and its associated courier partners.
For complete details, please refer to our Shipping & Delivery Policy.
- Open Parcel and Unboxing
Where open/inspection delivery is available through the applicable courier service, customers are encouraged to inspect the package before accepting it.
Customers are strongly advised to record a continuous unboxing video beginning with the sealed package and continuing through the opening of the product.
This may help us investigate claims involving:
Damage
Missing items
Wrong products
Packaging issues
Other delivery-related problems
Please report a damaged or incorrect product within 24–48 hours of delivery.
- Returns and Refunds
Returns, replacements, refunds and cancellations are governed by our Return, Refund & Cancellation Policy.
Customers should review that policy before placing an order.
- Intellectual Property
All website content, including but not limited to:
Logo
Brand name
Text
Graphics
Product descriptions
Photographs
Website design
Original artwork
is owned by or licensed to ASquare/The Tohfa House unless otherwise stated.
You may not reproduce, copy, distribute or commercially exploit such content without prior written permission.
- Third-Party Services
Our website may use third-party services including payment processors, shipping providers, communication platforms, hosting providers and other service providers.
Your use of such services may also be subject to their respective terms and policies.
- Website Availability
We aim to keep our website available and functional, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of:
Maintenance
Technical problems
Hosting issues
Security measures
Updates
Events outside our reasonable control
- Limitation of Liability
To the extent permitted by applicable law, we will not be responsible for losses arising solely from circumstances beyond our reasonable control, including courier delays, network failures, payment-provider failures or force-majeure events.
Nothing in these Terms is intended to exclude or restrict any consumer rights or liability that cannot legally be excluded or restricted.
- Force Majeure
We will not be responsible for delays or inability to fulfil an order caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, widespread technical failures or other unforeseen events.
- Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect and use personal information.
- Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will be posted on this page with the revised “Last Updated” date.
- Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Nothing in these Terms is intended to restrict rights available to consumers under applicable Indian law.
- Customer Support and Grievance Contact
For questions, complaints, cancellations, returns or other concerns:
ASquare — The Tohfa House
Near Light House, Behind Sanjeevani Hospital
Post Office – Leheriasarai
846001, Bihar, India
Phone/WhatsApp: 7004536220
Email: support@thetohfahouse.in
Please include your Order ID whenever contacting us about an order.