Welcome to The Tohfa House, an online personalised gifting brand operated by ASquare (“we”, “us”, “our”).
We respect your privacy and are committed to protecting the personal information you provide while using our website, placing an order, or communicating with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect:
- Full name
- Mobile/WhatsApp number
- Email address
- Billing and delivery address
- City, state and PIN code
- Order and transaction details
- Product personalisation information
- Messages or instructions provided with an order
- Information you voluntarily provide through WhatsApp
- Photos, reference images or other files that you voluntarily send to us for personalisation
- Information relating to customer support requests
We collect only information that is reasonably necessary to provide our products and services.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Personalise and manufacture your products
- Contact you regarding your order
- Confirm delivery details
- Communicate with you through phone, email or WhatsApp
- Coordinate shipping and delivery
- Process payments and refunds
- Provide customer support
- Handle returns, replacements and complaints
- Prevent fraud and misuse
- Maintain and improve our website
- Comply with applicable legal and regulatory requirements
If you send photographs or other personalisation material through WhatsApp, we use those materials only for purposes connected with fulfilling your order and providing the requested service, subject to applicable law.
3. Personalisation Information
Personalised products may require names, messages, photographs, reference images or other information.
You are responsible for ensuring that the information and images you provide are accurate and that you have the necessary rights or permission to use any photograph, logo, artwork or other material supplied to us.
We may contact you through WhatsApp using the phone number associated with your order if additional personalisation information is required.
4. Payment Information
Payments may be processed through third-party payment service providers.
We generally do not store complete card, UPI or other payment credentials on our website. Payment information may be processed directly by the applicable payment provider according to its own privacy and security practices.
The payment methods available on the website may change from time to time.
5. Shipping and Delivery
We may share relevant customer information with our shipping/logistics partners, including Shiprocket and its associated courier/service providers, where necessary to process and deliver your order.
Only information reasonably required for delivery and related services will be shared.
6. WhatsApp Communication
We may use WhatsApp to communicate with you regarding:
- Order confirmation
- Personalisation requirements
- Photographs/reference images
- Delivery-related information
- Customer support
- Order-related questions
WhatsApp is a third-party service and its own terms and privacy policies may apply to your use of the service.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep your shopping cart functioning
- Remember preferences
- Maintain login sessions
- Improve website performance
- Understand website usage
- Improve our services
You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.
8. Third-Party Service Providers
We may use third-party service providers for services such as:
- Website hosting
- Website security and performance
- Payment processing
- Shipping and logistics
- Analytics
- Email communication
- Customer communication
These providers may process information only as necessary to provide their respective services, subject to their applicable terms and privacy practices.
9. Data Security
We take reasonable measures to protect personal information from unauthorised access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfil orders
- Provide customer support
- Maintain business and transaction records
- Resolve disputes
- Meet legal, tax, accounting or regulatory obligations
When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.
11. Your Rights and Requests
Subject to applicable law, you may contact us regarding your personal information, including requests relating to access, correction, withdrawal of consent where applicable, or other rights available to you under applicable data-protection law.
Requests can be made using:
Email: support@thetohfahouse.com
WhatsApp/Phone: 7004536220
We may need to verify your identity before processing certain requests.
12. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly request unnecessary personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws.
The updated version will be posted on this page with the revised “Last Updated” date.
14. Contact Us
For privacy-related questions or requests:
ASquare — The Tohfa House
Near Light House, Behind Sanjeevani Hospital
Post Office – Leheriasarai
846001, Bihar, India
Phone/WhatsApp: 7004536220
Email: support@thetohfahouse.in